TERMS AND CONDITIONS

1. Despatch

Items purchased through www.greenteaonline.co.uk will usually be dispatched within two working days (if payment is by cheque, then items will be dispatched when the cheque has cleared). If an item is out of stock and we are unable to dispatch it within three working days, we will advise you by e-mail and offer a full refund or an alternative item.

2. Returns

If any item you purchase from the site fails to meet your complete approval please return it to us in its original condition within 30 days of receipt to receive a full refund of the item’s cost or a replacement if available. An order can be cancelled within seven days of receipt but the item can only be returned if unopened.

3. Orders and Payment

Items can be ordered and credit/debit card payment made through the online Order and Payment Form.

Items can be ordered by e-mail at sales@greenteaonline.co.uk. The total cost will be confirmed by a return e-mail and cheques should be sent to ABERNESS HEALTH LTD., Silvertree, Duchal Road, Kilmacolm, PA13 4AY . Cheques should be made out to ABERNESS HEALTH LTD. Orders will not be despatched until a cheque has cleared.

4. Postage

A charge of £2.50 will be made on all orders of loose tea, for packing and postage within the U.K.
A charge of £4.50 will be made for orders of glassware, for packing and postage within the U.K.

5. Availability

The availability of fresh teas can depend on a number of variables, including harvests. We reserve the right to alter the variety and price of the teas offered on the website at short notice.